S99may Terms & Conditions – A Complete Guide for Malaysian Players

1 Acceptance of Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member") and s99may ("Platform", "We"). By accessing, registering for, or using any part of the s99may platform, you expressly agree to comply with and be bound by all Terms contained in this document.

These Terms cover all aspects of using the s99may platform, including but not limited to account registration, deposits, withdrawals, bonus usage, participation in games, and all other interactions with the s99may platform. This document should be read alongside s99may's Privacy Policy and Responsible Gambling Policy, both of which form part of this overarching agreement.

2 Member Eligibility

To be eligible to use the s99may platform, you must meet all of the following requirements at all times:

• Be at least 18 years of age at the time of registration and throughout the entire period of using the s99may platform.
• Is legally competent to enter into a binding agreement.
• Not residing in any jurisdiction where participation in online gambling is prohibited by applicable law.
• Not currently enrolled in any self-exclusion programme under responsible gambling initiatives.
• Register for personal use only, not on behalf of any third party or institution.

S99may reserves the right to request identity verification documents at any time to ensure compliance with the eligibility requirements above. Failure to provide the required documents within the specified timeframe may result in the suspension or closure of your s99may account.

3 Registration & Account Management

Each individual may only register and hold one (1) s99may account. It is your responsibility to ensure that all information provided at registration is accurate, complete, and kept up to date at all times.

• Your full name must match the name on your valid national identity card or passport.
• The mobile number provided must be an active Malaysian number registered in your own name.
• The email address provided must be active and accessible for verification and communication purposes.
• The bank account or e-wallet used for withdrawals must be registered under the same name as the s99may account.

You are fully responsible for the security of your s99may account password. s99may will not be liable for any losses arising from unauthorised access to your account due to your own negligence. Please contact s99may customer support immediately if you suspect any unauthorised access to your account.

4 Deposit & Withdrawal

All financial transactions on the s99may platform are conducted in Malaysian Ringgit (RM). s99may supports the following local Malaysian payment methods:

The minimum withdrawal at s99may is RM 30. Qualifying withdrawal requests will be processed within 15 minutes to 1 hour on business days. s99may reserves the right to request identity verification before processing any withdrawal to ensure the security of your account.

• Deposits that have been used for wagering are non-refundable.
• Withdrawals may only be made to the same payment method used for the deposit, or to a bank account held in the same name as the s99may account.
• S99may reserves the right to hold withdrawals for up to 5 business days in cases that require further review for security or compliance reasons.
• Any attempt to deposit or withdraw funds using a payment method not registered in your own name is strictly prohibited.

5 Bonuses & Promotions

S99may offers a range of bonuses and promotions from time to time to eligible members. All bonuses are subject to specific terms stated on their respective promotion pages. The general terms applicable to all s99may bonuses are as follows:

• Every bonus carries a wagering requirement that must be met before any withdrawal is permitted. Typical wagering requirements range from 10x to 30x the bonus amount received.
• The welcome bonus is available exclusively to new s99may members making their first deposit. Only one welcome bonus is permitted per individual, household, IP address, and device.
• S99may reserves the right to withdraw or cancel any bonus where there is evidence of abuse, fraud, or a breach of terms.
• Hedging bets — placing wagers on both sides of the same event to meet wagering requirements — is strictly prohibited.
• S99may reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6 Betting Rules

All bets on s99may must be placed through the platform's designated interface. Members are responsible for ensuring they understand the rules of each game before placing any bets. The general betting rules at s99may are as follows:

• Bets that have been placed and confirmed by the s99may system cannot be changed or cancelled.
• In the event of a technical fault that results in an incorrect or incomplete game outcome, s99may reserves the right to void the affected bet and refund the wagered amount to the member's account.
• The minimum and maximum bet limits for each game are as stated in that game's interface.
• For sports betting covering events such as the Malaysia Super League, EPL, or badminton, official results recognised by the relevant sports governing body will be used to determine bet outcomes.
• In live casino games such as Baccarat and Blackjack, the dealer's decision is final.
• S99may uses a certified Random Number Generator (RNG) across all slots, poker, and digital table games to ensure fair play.

7 Prohibited Conduct

The following actions are strictly prohibited on the s99may platform and may result in immediate account closure, forfeiture of balances, and legal action where applicable:

• Registering for or using a s99may account if you are under 18 years of age.
• Owning or operating more than one s99may account, whether under your own name or another person's.
• Using automated software, bots, scripts, or any other technical means to manipulate or exploit s99may's systems.
• Colluding with other players to cheat or manipulate game outcomes, including in poker games.
• Conducting any money laundering activities through the s99may platform.
• Providing false information during registration or the identity verification process.
• Using a payment method that does not belong to you or carrying out unauthorised transactions.
• Abusing the bonus system in a manner that is improper or contrary to the spirit of the promotion.
• Threatening, insulting, or harassing s99may staff or other members.

8 Account Suspension & Closure

S99may reserves the right to suspend, restrict, or close any member's account at any time, with or without prior notice, under the following circumstances:

• Violation of any section of s99may's Terms & Conditions.
• Suspected involvement in fraudulent activity, money laundering, or any other illegal activity.
• Failure to submit the requested identity verification documents within the specified timeframe.
• Self-exclusion request submitted by the member.
• A court order or directive from a relevant authority.

Members who wish to voluntarily close their s99may account may contact our customer support team via Live Chat or by emailing support@s99may.com. Any valid remaining balance will be returned to the original payment method within 3 to 5 business days, subject to the completion of all outstanding wagering requirements.

9 Liability Limits

To the extent permitted by applicable law, s99may shall not be liable for:

• Any indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the s99may platform.
• Service disruptions caused by scheduled system maintenance, unexpected technical failures, or circumstances beyond s99may's control.
• Losses caused by device failure, internet connectivity issues, or third-party infrastructure that are beyond s99may's control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

S99may's maximum liability to any member under any circumstance is limited to the total net deposits made by that member in the 12 months preceding the claim.

10 Dispute Resolution

If you have any dispute relating to the s99may platform, please follow the procedure below:

• Step 1: Contact the s99may customer support team via Live Chat or email at support@s99may.com, providing full details of your dispute.
• Step 2: The s99may team will investigate your complaint and respond within 3 to 5 business days.
• Step 3: If you are not satisfied with the resolution provided, you may escalate the dispute to s99may's senior management through the same channel.

All disputes must be submitted within 30 days of the date of the incident in question. Disputes raised after this period may not be considered. s99may's final decision on any dispute is binding unless overturned by a court ruling.

11 Amendments to Terms & Conditions

S99may reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on this page. s99may will endeavour to notify members of significant changes via an on-platform notice or email; however, no guarantee is given that such notice will be provided for every minor amendment.

Your continued use of the s99may platform following any amendment to these Terms constitutes your acceptance of and agreement to the revised Terms. You are strongly encouraged to review this page periodically to ensure you remain aware of the latest applicable Terms.

12 Contact Us

If you have any questions, concerns, or queries regarding these s99may Terms & Conditions, please reach out to us through the following channels:

• Email: support@s99may.com
• Live Chat: Available 24/7 on the s99may platform
• Response Time: Within 24 hours for email, instantly for Live Chat

The s99may customer support team is available to assist you in Bahasa Melayu at any time. We are committed to resolving every enquiry promptly, accurately, and courteously.